Everything you need before you walk through the door.

Plan your visit

What to bring

Arrive 15 minutes before your slot so registration does not eat into your consultation time.

• A photo ID (Aadhaar, passport, or driving licence)
• Your insurance card or corporate health card
• A list of current medications, including doses
• Any previous scans, reports, or discharge summaries
• Your referral letter, if a doctor sent you to us

Plan your visit

Visiting hours and guidelines

General wards welcome visitors from 11:00am to 12:30pm and 5:00pm to 7:30pm. Intensive care runs a single 30-minute window at 6:00pm.

• Two visitors per patient at a time in general wards
• One attendant may stay overnight in private rooms
• Children under 12 are not permitted in critical care areas
• Please do not visit if you have a fever, cough, or cold

Plan your visit

Accessibility and interpreters

Every campus is step-free from the car park to the ward. Tell us what you need when you book and it will be arranged before you arrive.

• Wheelchairs and porter assistance at every entrance
• Interpreters for Telugu, Hindi, Urdu, Tamil, and Kannada
• Sign-language support with 48 hours of notice
• Quiet waiting areas for patients who need lower stimulation

Billing & insurance

Insurance we accept

We work cashless with most major insurers and with CGHS and EHS. If yours is not listed, call us and we will confirm before you travel.

• Star Health
• HDFC ERGO
• ICICI Lombard
• Niva Bupa
• Aditya Birla Health
• CGHS & EHS

Billing & insurance

Estimate your costs

Any planned procedure comes with a written estimate before you consent to it, split into the insurer portion and your own. If the final bill will exceed the estimate, we tell you while there is still a decision to make.

Billing & insurance

Pay a bill

Bills can be settled at any campus billing desk, by bank transfer, or online through the patient portal. Itemised invoices are issued the same day and emailed on request.

Billing & insurance

Financial assistance

A means-tested assistance scheme covers part or all of treatment costs for patients who need it. Applications are handled confidentially by the medical social work team, and having applied never affects your clinical care.

Records & results

Patient portal

The portal holds your appointments, test results, prescriptions, and discharge summaries in one place. Registration happens at your first visit, using the mobile number on your file.

Records & results

Request medical records

You can request a copy of your own records, or authorise someone else to collect them, at any campus records desk. Standard requests are fulfilled within three working days.

Records & results

Test results

Laboratory results reach the portal as soon as they are verified, usually within 24 hours. Imaging takes longer because a radiologist reads every study. Abnormal results are always phoned through rather than left for you to find.

Records & results

Prescription refills

Request a repeat through the portal or by calling your treating department. Allow two working days for refills that need a doctor to review them.

Support

Patient rights

You have the right to an explanation you understand, to a second opinion, to refuse any treatment, to see your own records, and to complain without it affecting your care. Grievances are acknowledged within 48 hours.

Support

International patients

A dedicated coordinator handles visa letters, airport transfers, accommodation near the campus, and treatment estimates in your currency before you travel.